CiviCRM is a powerful contact, fundraising and eCRM system that allows you to record and manage information about your various constituents including volunteers, activists, donors, employees, clients, vendors, etc. Track and execute donations, transactions, conversations, events or any type of correspondence with each constituent and store it all in one, easily accessible and manageable source.

Why is CiviCRM useful ?

Online access to a single, consolidated database means that CRM information can be accessed, viewed and manipulated simultaneously by multiple users anywhere in the world without concurrent version
problems
– Any piece of information can be recorded and tracked
– Through a relatively simple online interface, we can perform various actions can be performed on contacts eg. Mass and individual emailing, grouping, tagging
– Full integration with our website, means that our members can keep their own CRM information updated and accurate
– We can search for contacts that share characteristics eg. experience in rural transport, logistics or flood prevention
– Access to information can be “segmented” in accordance with privacy and security policies, and organisational priorities

CiviCRM Features

CiviContribute is an online fundraising and donor management component which enables you to track and manage contributions to your organization. It also allows you to quickly and easily create customized web pages to accept online donations.  CiviContribute is fully integrated with CiviCRM, and creates or updates contact and donation records for all contributions, eliminating data entry time and errors.
Define your own contribution types for the different contributions your organization receives: in-kind, cash, and volunteer time, for example.
Add custom fields to track extra information about a contribution or contributor (for example, specific information required by the FEC for campaign contributions).
Create as many different Online Contribution pages as you need – for different campaigns, chapters, etc.
Automatically generate receipts, and track thank-you notes.
Easily import and export contribution data to/from other systems like an accounting package.
Search for contributions by type, amount, date, etc.
Offer a selection of premiums (thank-you gifts) to your contributors.
View past contributions when viewing any contact record.

CiviEvent provides integrated online event registration and management for paid and free events. It allows you to quickly and easily create customized web pages to for event registration, and then track participants. CiviEvent is fully integrated with CiviCRM, and creates or updates contact records for all event participants, eliminating data entry time and errors.
Define your own event types.
Add custom fields to track extra information about a participant (for example, meal preferences, special needs, etc.).
Create as many different Event Information and Registration pages as you need.
Automatically generate registration confirmations / receipts.
Easily import and export participant data to/from other systems.
Search for participants by event, event type, participant role, etc.
Allow users to export events as iCal files and configure online calendar applications to “subscribe” to iCal feeds of your public events.

CiviMail is a robust mass-mailing component which allows you to engage your constituents with personalized email blasts and newsletters.
Target mailings by including or excluding any number of CiviCRM group(s), or previous mailing recipients
Personalize your messages using mail-merge tokens.
Track when recipients open your message.
Track click-throughs.
Manage bounces and unsubscribe requests.

CiviMember is included in all CiviCRM distributions, and is integrated with CiviContribute for membership payments, including support for contributions split between membership dues and some other purpose. Integration with CiviMail allows you to do membership appeal campaigns (via smart groups…).

Configure any number of membership types or levels for one or more organizations and/or chapters of an organization.
Customize membership statuses and rules.
Create customized web pages for self-service membership signup and renewal.
Search and list memberships by date, type, status, contact info including name and address.